EASIER, CHEAPER AND MORE PERSONALIZED By Paul Madden, Australian Taxation Office A blueprint for a multiyear change program that would provide sustainable improvements across all operations at the Australian Taxation Office.
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BUILDING EFFICIENT ELECTRONIC PROCESSES WITHOUT ABANDONING THE FAMILIARITY OF PAPER Adobe is the world’s leading provider of desktop and server software solutions to streamline the movement of information with reliable, more secure digital content.

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Adobe Systems: Publish Anything, Anywhere, on Any Device

STRATEGIES FOR SUCCESSFUL REVENUE SYSTEMS   Dedicated to increasing the value of information across organizations, Trillium Software®, a division of Harte-Hanks, is the most trusted provider of software solutions for data quality. Today, companies world-wide use the Trillium Software System® and Trillium Software Discovery to turn raw, chaotic data into usable, valuable information.

Improving Service to Customers, Ensuring Better Public Protection
Florida’s Department of Business and Professional Regulation is achieving this with an innovative approach featuring a centralized customer contact center and a single, integrated database and licensing system.

Moving From Data to Information in Ireland
The Office of the Revenue Commissioners in Ireland is increasingly managing work on a risk basis. The use of a new organization structure, new processes and new technologies are all shaping a more focused risk-based approach.

WORLDWIDE INFORMATION SOLUTIONS   LexisNexis® provides authoritative legal, news, public records and business information, including tax and regulatory publications in online, print or CD-ROM formats. LexisNexis … it’s how you know.

The Irish Revenue Service made the right decision at the right time to introduce electronic services for customers. More than €21 billion has been paid through the service, and there have been more than 3 million customer information inquiries.
ROS – AN IRISH SUCCESS STORY

Maximizing Compliance
Bringing It All Together
Maximizing Revenue