Welcome to the first edition of Revenue Matters
It’s my pleasure to introduce the first volume of Revenue Matters: Achieving High Performance in Taxing Times, a thought leadership initiative focused on the revolution in business and technology within the tax industry.
Technology has accelerated change across all industries. However, it has created a unique situation for government revenue agencies worldwide where changing economies, cross-border commerce and evolving technologies pose particular challenges.
To assist you in responding to these varied and complex challenges we have distilled knowledge from experts worldwide through white papers and solution provider profiles. Best-practice solutions for success are also showcased in case studies written by industry leaders.
By reading this series of articles, you’ll learn more about how implementing strategies and services, such as e-filing and e-payments, risk-based processing and shared services, customer relationship management, major change programs and taxpayer eduction, are helping revenue agencies improve taxpayer access as well as increase cost-effectiveness.
It’s been a great experience to work with revenue executives who have contributed their expertise to this effort such as Sean Connolly, CIO, Irish Commissioners Office; Harley Duncan, Executive Director of the Federation of Tax Administrators; Shawn McCarthy, IDC; Dr. Veerinderjeet Singh, Malaysian Institute of Accountants; Thom Rubel, META Group. This team has come together to share their experiences in building high-performance revenue organizations.
I’d like to thank all the editorial contributors, and the solution providers who shared in our vision and contributed their time and expertise to create this initiative.
Montgomery Research is continually striving to improve and we need your feedback. Write to me personally at — so that we can better serve the industry with the next edition.
