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Welcome
to the first edition of Revenue Matters
It's my pleasure to introduce the first
volume of Revenue Matters: Achieving High Performance in
Taxing Times, a thought leadership initiative focused
on the revolution in business and technology within the tax
industry.
Technology has accelerated change across
all industries. However, it has created a unique situation
for government revenue agencies worldwide where changing economies,
cross-border commerce and evolving technologies pose particular
challenges.
To assist you in responding to these varied
and complex challenges we have distilled knowledge from experts
worldwide through white papers and solution provider profiles.
Best-practice solutions for success are also showcased in
case studies written by industry leaders.
By reading this series of articles, you'll
learn more about how implementing strategies and services,
such as e-filing and e-payments, risk-based processing and
shared services, customer relationship management, major change
programs and taxpayer eduction, are helping revenue agencies
improve taxpayer access as well as increase cost-effectiveness.
It's been a great experience to work with
revenue executives who have contributed their expertise to
this effort such as Sean Connolly, CIO, Irish Commissioners
Office; Harley Duncan, Executive Director of the Federation
of Tax Administrators; Shawn McCarthy, IDC; Dr. Veerinderjeet
Singh, Malaysian Institute of Accountants; Thom Rubel, META
Group. This team has come together to share their experiences
in building high-performance revenue organizations.
I'd like to thank all the editorial contributors,
and the solution providers who shared in our vision and contributed
their time and expertise to create this initiative.
Montgomery Research is continually striving
to improve and we need your feedback. Write to me personally
at n.smith@mriresearch.com
so that we can better serve the industry with the next edition.
Nick Smith
Publisher
Montgomery Research, Inc.
n.smith@mriresearch.com
Company Websites:
www.mriresearch.com
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www.cfoproject.com
www.crmproject.com
www.hctproject.com
www.mobilieimperative.com
www.manage-performance.com
www.people-project.com
www.revenueproject.com
www.revenuetoday.com
www.postalproject.com
www.utilitiesproject.com
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