High-Performance Revenue Agencies in the Future
High performance will be reached by achieving greater flexibility in major business processes – flexibility gained by insight into the needs of the community.
Mark Stoke, Accenture, David Regan, Accenture, Christian Stauffer, Accenture
Tax Volume 1, June 07, 2005

  A New Framework for Tax Administration
The Microsoft Tax Administration Framework can guide revenue agencies in their efforts to transform operations through phased initiatives and technology investments leading to holistic, integrated tax solutions that support achievement of full agency potential.
Karla Pierce, Microsoft Corporation
Tax Volume 1, June 07, 2005

  Accenture Public Sector Value Model for Revenue Administrations
To address the need for a way to identify high performance in the public sector, Accenture developed a more holistic approach to measuring value.
Lisa H. Neuberger, Accenture, Mark Younger, Accenture
Tax Volume 1, June 07, 2005

  Achieving the 'Effectiveness' in Cost-Effectiveness
The Washington, D.C., Office of Tax and Revenue underwent a major modernization effort that has generated additional tax revenues.
Richard E. Sella, Washington D.C. Office of Tax and Revenue
Tax Volume 1, June 07, 2005

  Adding Numbers to Lower Costs at the Australian Taxation Office
The Australian government’s implementation of its ABN and ABR were part of major new initiatives to reduce the cost of doing business by simplifying the business tax system and providing electronic service channels.
David Diment, Australian Taxation Office
Tax Volume 1, June 07, 2005

  Addressing New Challenges in Tax and Revenue Management
Automating and eliminating redundant processes, improving productivity and freeing up staff time that can be redirected to taxpayer service and compliance programs.
Bill Cull, FileNet Corporation
Tax Volume 1, June 07, 2005

  Alternative Procurement Strategies
Across the globe, public sector procurement seeks to adhere to several fundamental principles. This paper explores alternative and innovative methods to consider when procuring large implementation services.
Marcus Salouk, Accenture, Amardeep Dhillon, Accenture
Tax Volume 1, June 07, 2005

  Analytics for Tax Collection: From Predictive Models to Optimization
By providing more precise, actionable information on cases, analytics can help tax collectors reclaim much more money at the same resource levels.
James Taylor, Fair Isaac Corporation
Tax Volume 1, June 07, 2005

  Audit Program Planning and Management
The audit function must be viewed in the context of the system of tax administration and incorporate components of both compliance initiatives and customer service.
Joseph Milack, Accenture
Tax Volume 1, June 07, 2005

  Capturing Capital: Introducing Innovation Into Revenue
Innovation can take many forms to help revenue agencies capture new and existing capital and to ensure that newly adopted technologies add real business value.
Kathryn Samuels, Accenture
Tax Volume 1, June 07, 2005

  Cost-Effectiveness: U.S. IRS Correspondence Imaging System
The correspondence imaging system (CIS) was born out of the idea that if the IRS could move paper faster, the skill of IRS assisters, supervisors and caseworkers would enable the IRS to resolve more cases in the same amount of time
Mark Vallaster, Accenture
Tax Volume 1, June 07, 2005

  CRA Service Strategy - Responding to Canadians
With a reputation as a global leader in providing electronic services, the Canada Revenue Agency continues to move forward, understanding and anticipating the ways in which Canadians want to interact with government. It is building an integrated systems infrastructure to provide a broader suite of electronic services over the coming decades.
Brian McCauley, Canada Revenue Agency
Tax Volume 1, June 07, 2005

  Data Analytics - The Next IT Wave in Tax Administration
As savvy marketers segment and target their customers, cash-strapped revenue agencies must do the same, tracking down tax deadbeats. And that requires information.
Paul Panariello, Revenue Solutions, Inc.
Tax Volume 1, June 07, 2005

  Easier, Cheaper and More Personalized
A blueprint for a multiyear change program that would provide sustainable improvements across all operations at the Australian Taxation Office.
Paul Madden, Australian Taxation Office
Tax Volume 1, June 07, 2005

  Effective Compliance Management in Singapore
A key strategy in managing cost per dollar for the Inland Revenue Authority of Singapore is taxpayer compliance management. In addition to detection and recovery efforts, IRAS places significant emphasis on encouraging voluntary compliance.
Chew Tiew San, Inland Revenue Authority of Singapore, Tay Yong Chin, Inland Revenue Authority of Singapore
Tax Volume 1, June 07, 2005

  Embedding Risk Management
The Australian Taxation Office identifies risk management as a core operating principle in its strategic statement.
Philip Hind, Australian Taxation Office
Tax Volume 1, June 07, 2005

  Getting the Best From Suppliers
How U.K. Inland Revenue uses partnership principles to outsource design and build and run services.
Andy Naish, Accenture
Tax Volume 1, June 07, 2005

  High-Performance Revenue Agencies: An Outlook for Delivering Public Sector Value
Revenue agencies are high-profile, touching the lives of nearly every member of the community and every business in a country. Not surprisingly, expectations of revenue agencies have always been rather high. Consequently, these agencies have often been ahead of other agencies in reinventing processes and leveraging information technology for major productivity gains, redefining service delivery and taxpayers as customers, and adopting new channels such as call centers and Internet transactions.
Ann Rettie, Accenture
Tax Volume 1, June 07, 2005

  Improving Relationships with Taxpayers
The French Revenue Agency is undergoing a transformation of its information technology to evolve from a tax-centric organization to a customer-centric organization.
Jerome Vercaemer, Accenture
Tax Volume 1, June 07, 2005

  Improving Service to Customers, Ensuring Better Public Protection
Florida’s Department of Business and Professional Regulation is achieving this with an innovative approach featuring a centralized customer contact center and a single, integrated database and licensing system.
Geir Kjellevold, Accenture
Tax Volume 1, June 07, 2005

  IRS.gov Improves Responsiveness and Eases Taxpayers' Burden
A website redesigned from the users’ viewpoint and a content management system implementation have helped the IRS to streamline its processes, increase productivity, save time and money and improve the quality, timeliness and accuracy of government-provided information and services.
Armand Santoro, Accenture, Lynne Hays, Accenture
Tax Volume 1, June 07, 2005

  Making It Easy to Comply
The Australian federal government’s principal revenue collection agency is delivering a multiyear change program that is making it easier for the community to comply.
Robert Ravanello, Australian Taxation Office
Tax Volume 1, June 07, 2005

  Maximizing Responsiveness at the South African Revenue Service
Through a strategy of measurable project-based components, SARS is in the process of reorganizing itself and its efforts around its customer base.
Sameer Areff, Accenture, Thandi Mabaso, South African Revenue Service
Tax Volume 1, June 07, 2005

  Maximizing Tax Collections
Many public entities are seeking methods to gain efficiency and effectiveness in collecting past due taxes, while spending less money and expending fewer resources to accomplish the collections function.
Mel Litzenberger, Arizona Department of Revenue
Tax Volume 1, June 07, 2005

  New Technology Springboard: Road Maps from Old to New
The most appropriate approach to improving an agency’s business applications will depend on how well the agency’s business systems can support implementation of value-creating opportunities. A modernization road map is a framework for assessing the effectiveness of agency programs.
Carl Ward, Accenture, Mark Stoke, Accenture
Tax Volume 1, June 07, 2005

  Nothing is Certain But Death, Taxes and Change
The challenges of managing change require effective and efficient assessment, collection, processing, depositing and accounting for an increasing pool of taxpayer dollars.
Jennifer Witter, Accenture
Tax Volume 1, June 07, 2005

  Outsourcing Returns Processing - is it for You?
Should you outsource your front-end processing? While we may not have the answer for your organization, successful experience with tax return and remittance processing speaks for itself.
Jaime Woodward, New York State Tax Department
Tax Volume 1, June 07, 2005

  Receivables Management and Collection Enforcement
A comprehensive approach to innovating and streamlining the collection process incorporates performance data and program planning.
Joseph Milack, Accenture
Tax Volume 1, June 07, 2005

  Reform of Tax Administration in Developing Nations
A complete transformation involves the design of a new business model, comprising a new strategy for the agency’s relationship with the community, supported by a channel strategy, a more skilled workforce deployed according to strategic priorities, more efficient and consistent business processes and performance management.
Amardeep Dhillon, Accenture, Jan G. Bouwer, Accenture
Tax Volume 1, June 07, 2005

  ROS - An Irish Success Story
The Irish Revenue Service made the right decision at the right time to introduce electronic services for customers. More than €21 billion has been paid through the service, and there have been more than 3 million customer information inquiries.
Margaret Whelan, Irish Revenue Commissioners Office
Tax Volume 1, June 07, 2005

  Screening of Tax Returns in Iceland
A risk-analysis system was implemented to screen all returns and to support the selection of taxpayers for audit.
Staffan Anderberg, WM-data Denmark
Tax Volume 1, June 07, 2005

  Simplifying Value Added Tax Obligations in the E.U.
Are proposed new measures in the field of several VAT compliance rules a win-win for the revenue agency and for business?
Ine Lejeune, PricewaterhouseCoopers
Tax Volume 1, June 07, 2005

  Singapore's Partners in Nation Building: Her Taxpayers
The nation’s tax agency, the IRAS, has leveraged technology to make it as easy and painless as possible for taxpayers to fulfill their tax obligations.
Bruce Liang, Accenture
Tax Volume 1, June 07, 2005

  Tax Fraud Prevention Plan
The Spanish State Tax Authority will focus its endeavors over the next few years on improving efficiency in tax fraud prevention and correction. It will do this by introducing changes in planning methods, work methods and procedures and organizational structure.
Luis Pedroche, Agencia Estatal De Administracion Tributaria, LA
Tax Volume 1, June 07, 2005

  Technology is a Tool
Technology is creating choices for taxpayers. These choices result in faster, less expensive processing and quicker refunds: a major benefit to both the taxpayer and the revenue agency.
Kenneth L. Miller, Indiana Department of Revenue
Tax Volume 1, June 07, 2005

  The Five Essential Elements of a Streamlined Sales Tax System
Both governments and businesses must commit to uniform definitions, uniform sourcing rules, implementation of the new technologies, continuing the dialogue between governments and businesses and flexibility in creating and maintaining the streamlined sales tax system.
Diane L. Hardt, Wisconsin Department of Revenue
Tax Volume 1, June 07, 2005

  The Future Organization of the Belgian Ministry of Finance
The Copernicus Reformation program, begun in 2000, is transforming the administration to put the taxpayer at the center of its universe.
Jean-Claude Laes, Federal Government Finance Service of Belgium
Tax Volume 1, June 07, 2005

  Transforming Constituent Service at D.C.'s Office of Tax and Revenue
Since launching a contact tracking system in December 2001, the OTR has successfully processed an average of 3,000 service requests per month across business taxes, income tax and real property taxes.
Christian Stauffer, Accenture
Tax Volume 1, June 07, 2005

  Untangling the Web of Regulation
Revenue agencies have a unique opportunity to extend their service offerings within the government enterprise: to add value and reduce costs by providing enterprise licensing/permitting technology and shared support services that will increase efficiency and customer service while allowing regulatory programs to focus on their core mission of achieving regulatory compliance.
Geir Kjellevold, Accenture, Greg Martin, Accenture, Mr. Rick Thompson, Accenture
Tax Volume 1, June 07, 2005

  Using Informatics to Increase Revenues Without Raising Taxes
Advances in analytic data warehousing and data mining have increased the availability of more and better data and created new opportunities for identifying and resolving taxpayer compliance gaps.
Jim Trotter, SAND Technology
Tax Volume 1, June 07, 2005